Sweeping Changes: Ben Seabury on Chimney Safety and Customer Care
I would say, for me, the customer service is huge, like making sure that customer's happy.
Ever thought about the hidden world of chimney sweeping? In this episode of 'Roots Beneath The Rocks', Jon Roberts chats with Ben Seabury, the man behind First Choice Chimney Sweep. Ben opens up about the nuts and bolts of the chimney sweeping industry, from essential certifications to the nitty-gritty of safety codes. It's not just about keeping your chimney clean; it's about ensuring your home is safe and efficient.
Ben shares his journey, starting from the origins of his company to the daily challenges of running a manual labor business. He also dives into the importance of customer service, stressing how positive interactions can make or break a business. Throughout their conversation, Jon and Ben discuss the value of routine maintenance, the risks of neglecting chimney care, and the perks of working with a close-knit team.
Ben also touches on finding that sweet spot between work and family life, highlighting the need for compassion and openness with clients. If you're curious about what makes First Choice Chimney Sweep a standout in its field, this episode offers a fascinating peek behind the scenes. Tune in for practical tips on keeping your home safe and insights into balancing business with personal life.