Bonus - LifelineBonus - Lifeline
Days Like These — True Stories
13 11 14 is one of the most recognisable phone numbers in the country. It connects callers to Lifeline’s free crisis support at any time of the night or day, and for some, it’s a call that saves their life. In this bonus episode, we go behind the scenes to meet the volunteers who answer calls from strangers going through the darkest times of their lives. ***Warning: this episode talks about suicide***
28:20•11 Apr 2022
Behind the Lifeline: Voices of Hope
Episode Overview
- Volunteers provide anonymous crisis support.
- Listening without judgment is crucial.
- Empathy helps create connections.
- Grounding techniques aid callers.
- Humour can lighten dark moments.
“"You can sit there with them in it to a degree. And if you can't even do that, then you can make that person feel heard."”
Ever wondered what it takes to be the voice on the other end of a lifeline call? In this bonus episode of 'Days Like These — True Stories,' listeners are taken behind the scenes of Lifeline's crisis support service. Michelle Ransom-Hughes introduces us to the volunteers who answer calls from individuals facing their darkest moments. The episode delves into the unique environment of the Lifeline call centre, where anonymity and compassion are key.
Volunteers share their experiences, highlighting the importance of listening without judgment and providing a safe space for callers. They discuss how they handle difficult topics, including suicide, and offer insight into how they create connections with callers who often feel isolated and desperate. With humour and empathy, these volunteers offer a lifeline to those in need, demonstrating the power of simply being there for someone.
Whether it's grounding callers by asking them to describe their surroundings or gently probing into sensitive topics, the volunteers reveal how small acts of kindness can make a world of difference. This episode is a heartfelt tribute to those who give their time and energy to support others, showing that sometimes all it takes is a conversation to help someone find hope.
It's a moving reminder that, even in the darkest times, there are people ready to listen and offer support. So, what does it mean to truly listen? And how can simple acts of kindness become a lifeline for those in need?
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