Terri Vidals
Terri Vidals
How to Build a Robust Diversion Program | Real Strategies, Leadership & Innovation in Healthcare
How to Build a Robust Diversion Program | Real Strategies, Leadership & Innovation in Healthcare
How to Build a Robust Diversion Program | Real Strategies, Leadership & Innovation in Healthcare
Wednesday 20th August 2025
Learn how a DC metro hospital built a robust diversion program with leadership buy-in, innovative strategies, and enhanced safety protocols.
49 minutes
informative
encouraging
innovative
collaborative
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Terri Vidals
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Get the buttons here!Building a Robust Diversion Program
Episode Overview
- Leadership support is crucial for diversion program success.
- Real cases can refine monitoring algorithms.
- Evolving roles enhance safety and compliance.
- Proactive communication prevents provider issues.
- Trend observation is key to detecting diversion.
You have fabulous people in place. It's also a testament to your leadership.
In this episode of Rxpert Solutions, the focus is on how a DC metro hospital developed a robust diversion program that goes beyond standard policies and procedures. The guests, Jen Raynor, Jeri Yeman, and Jason Ramos, are all key leaders at the hospital and share their experiences in building and evolving this program. Jen Raynor, the Director of Pharmacy, highlights the journey that began over 15 years ago when the pharmacy was still operating on a local scale.
Over time, through strategic initiatives and leadership support, they were able to restructure their efforts to create a more comprehensive approach. Jeri Yeman, who transitioned from a clinical pharmacist to a Quality, Safety, and Regulatory Compliance Manager, emphasizes the importance of having a keen eye for medication safety. The program's evolution included absorbing roles into the pharmacy to streamline operations under pharmacist purview.
Jason Ramos, the Regulatory Compliance Coordinator, details the various audits and reports that are run to ensure continuous monitoring and proactive management of potential diversion issues. The discussion also touches on the importance of relationship building and communication in preventing issues, especially in high-risk areas like anesthesia. A key takeaway is the focus on trend observation rather than just relying on software to detect diversion.
The episode provides valuable insights into how leadership buy-in and collaborative efforts can lead to successful innovation in healthcare safety protocols.