Terri Vidals
Terri Vidals
The Art of Investigative Interviewing: Insights from a Healthcare 'Unicorn'
The Art of Investigative Interviewing: Insights from a Healthcare 'Unicorn'
The Art of Investigative Interviewing: Insights from a Healthcare 'Unicorn'
Wednesday 28th May 2025
Discover the art of investigative interviewing in healthcare with Denise Bruscino's unique insights on communication and flexibility.
37 minutes
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Get the buttons here!Mastering Investigative Interviews: Healthcare Insights from a 'Unicorn'
Episode Overview
- Understanding your communication style is crucial for effective interviewing.
- Creating a non-intimidating environment helps ease interviewee anxiety.
- Mock interviews are valuable for training and process improvement.
- Standardising processes ensures fairness and reduces bias.
- Flexibility in communication can defuse tense situations.
"You have to know how to change and alter how you are presenting information."
Ever wondered how healthcare professionals tackle the tricky task of investigative interviewing? In this fascinating episode of "Drug Diversion Insights with Terri Vidals", you'll get an inside look at the art of interviewing from Denise Bruscino, the self-proclaimed 'unicorn' of healthcare investigations. With a unique blend of nursing and behavioural analysis expertise, Denise shares her secrets to mastering the delicate dance of interviewing within healthcare settings.
Denise, Chief Diversion Officer at Moffitt Cancer Center in Florida, brings a wealth of experience from her nursing and behavioural analysis background. She opens up about her journey, detailing how her varied roles have shaped her current approach to diversion investigations. From critical care to behavioural profiling, Denise's path is as varied as it is impressive. The conversation dives into the importance of understanding one's communication style and the ability to adapt during interviews.
Denise emphasises the need for flexibility and the significance of creating a comfortable environment for interviewees, which can help defuse potentially tense situations. The episode also covers practical strategies for training teams involved in diversion investigations. Denise highlights the value of mock interviews and the importance of standardising processes to avoid biases and ensure fairness. If you're in the healthcare field or simply curious about the intricacies of investigative interviewing, this episode offers a treasure trove of knowledge.
Tune in to learn how Denise's unique perspective can enhance your understanding and approach to this vital aspect of healthcare.