Jay Casale

The Lighter Side with Jay

Jay Casale

  • The Essential Lighter Side: Pharmacy Technician

The Essential Lighter Side: Pharmacy Technician

Saturday 2nd May 2020

Melissa, a pharmacy tech, talks about working during COVID-19, dealing with rude customers, and the importance of empathy in healthcare.
Explicit
66 minutes
Informative
Compassionate
Eye-opening
Thought-provoking
Raw

About this podcast

The Lighter Side with Jay
Author:
Jay Casale
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Body & Mind
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A Day in the Life of a Pharmacy Technician During COVID-19: Melissa's Story

So one thing I've always told people when I'm training them, especially new hires, is: you never assume what that person has done or who that person is, or what they've been through when they come into the pharmacy, you know, you don't know, like that mother with the crying baby in the waiting area probably waited at the pediatrician's office for four hours.
Ever wondered what it's like to be on the front lines of healthcare during a pandemic? In this episode of 'The Lighter Side with Jay', host Jay Casale sits down with Melissa, a pharmacy technician from Massachusetts. Melissa opens up about the daily grind and unexpected challenges she faces while working in a pharmacy during COVID-19. From handling irate customers to managing medication shortages, her job is anything but easy.
But through it all, Melissa emphasizes the importance of empathy and understanding in healthcare. She also shares her love for Harry Potter and true crime podcasts, adding a fun twist to the conversation. This episode offers a heartfelt look at the resilience and dedication of essential workers who keep us healthy and safe. Tune in for an engaging chat that will make you appreciate the often-overlooked heroes in our healthcare system.