Dr. Dawn-Elise Snipes
Dr. Dawn-Elise Snipes
835 - 10 Tips for Verbal Crisis De-Escalation and Intervention _ Communication Skills Improvement
835 - 10 Tips for Verbal Crisis De-Escalation and Intervention _ Communication Skills Improvement
835 - 10 Tips for Verbal Crisis De-Escalation and Intervention _ Communication Skills Improvement
Tuesday 20th June 2023
Learn 10 effective verbal crisis de-escalation techniques with Dr. Dawn-Elise Snipes to improve communication skills in challenging situations.
16 minutes
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Author:
Dr. Dawn-Elise Snipes
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Sobriety Toolkit
Recovery from Trauma
Innovative Treatments & Recovery Paths
Healing Relationships
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Get the buttons here!Mastering Crisis Communication: 10 Tips for De-Escalation
Episode Overview
- Ground yourself before approaching someone in crisis.
- Use deep breathing to activate relaxation responses.
- Avoid physical contact unless permission is given.
- Validate feelings without invalidating beliefs.
- Encourage privacy to facilitate open communication.
"Crisis represents danger and opportunity—change causes crisis and crisis causes change."
DocSnipes takes centre stage in this episode of the Counselor Toolbox Podcast, offering a treasure trove of practical tips for verbal crisis de-escalation and intervention. Aimed at counsellors, coaches, and sober companions, this episode is also a valuable resource for anyone grappling with addiction or mental health challenges, as well as their loved ones. Dr. Dawn-Elise Snipes breaks down 10 essential techniques to help calm a person in crisis, ensuring they feel safe and heard.
The episode begins by acknowledging the vulnerability and lack of control felt during a crisis. DocSnipes emphasises the importance of grounding yourself before approaching someone in distress, using deep breathing to trigger relaxation and avoid escalating stress responses. She advises getting the person's attention without physical contact, as touching can often lead to aggression. Listeners will find intriguing strategies such as offering gum to stimulate the relaxation response and engaging in a walk-and-talk approach to diffuse tension.
The importance of privacy is highlighted, encouraging moving away from public spaces to allow the person in crisis to speak freely without feeling judged. Dr. Snipes encourages listeners to validate the feelings of those in crisis without invalidating their beliefs, helping them regain a sense of control. By understanding their perspective and asking what they see as a solution, you guide them from emotional chaos to a more rational state of mind.
This episode is packed with practical advice that promises to be both enlightening and useful for anyone looking to improve their communication skills in crisis situations. Tune in to learn how these simple yet powerful techniques can make a difference in helping others—and perhaps yourself—navigate through life's turbulent moments.