Vicky Midwood
Vicky Midwood
How are you BEING as a customer?
How are you BEING as a customer?
How are you BEING as a customer?
Saturday 21st May 2022
Vicky Midwood debunks the myth that 'the customer is always right' and shares how to be a considerate customer in shops, bars, and cafes.
19 minutes
Informative
Thought-provoking
Raw
Engaging
Motivational
About this podcast
Author:
Vicky Midwood
Overview:
Categories:
Mindfulness & Emotional Wellbeing
Sobriety Toolkit
Spiritual & Personal Growth Journeys
Sexual Empowerment & Identity
Understanding Addiction & Recovery
Links:
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Episodes:
162 (View all)
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Get the buttons here!Redefining Customer Etiquette: Vicky Midwood's Take on 'The Customer is Always Right'
If we can get rid of that stupid idea that the customer is always right and understand that the best customers are the customers that you have educated as a company as to how to behave in your establishment, then you will have a most excellent customer experience and a most excellent employee experience, which means if you are a manager or a company owner, then by default your results are going to be better.
Ever thought about how your behavior as a customer impacts those serving you? In this episode of 'RAW CHATTER!', Vicky Midwood flips the script on the age-old saying, 'the customer is always right'. Drawing from her own experiences and her daughter's struggles in the retail world, Vicky passionately argues that this mindset is not only outdated but often harmful.
She believes that customers frequently get it wrong and that it's time for a change in how we interact with service staff. Vicky dives into the everyday scenarios we all encounter—whether in shops, cafes, bars, or supermarkets—and asks us to reflect on our own actions. Are we being considerate and kind, or are we treating staff like they're invisible or less than human?
She challenges managers and business owners to stop training their employees to blindly follow the 'customer is always right' mantra. Instead, she advocates for training that encourages mutual respect and understanding between customers and staff. This episode is a call to action for everyone. Vicky provides practical tips on how to be a more thoughtful customer, like having your payment ready and being fully present during interactions.
She emphasizes that these small changes can lead to a more pleasant experience for both customers and employees, ultimately benefiting the business as a whole. If you've ever worked in retail or simply want to improve your customer etiquette, this episode is a must-listen. Vicky's no-nonsense advice and personal anecdotes make it clear that it's time to rethink how we treat those who serve us.