Bonus - LifelineBonus - Lifeline
Days Like These — True Stories
13 11 14 is one of the most recognisable phone numbers in the country. It connects callers to Lifeline’s free crisis support at any time of the night or day, and for some, it’s a call that saves their life. In this bonus episode, we go behind the scenes to meet the volunteers who answer calls from strangers going through the darkest times of their lives. ***Warning: this episode talks about suicide***
28:20•11 Apr 2022
The Unsung Heroes of Lifeline: Voices of Hope and Healing
“If somebody phones and they've been thinking of suicide, that actually says to me that maybe there's that little element of doubt there that there might be something there that that person is not quite certain about and it's worth having a talk about.”
Ever wondered who’s on the other end of a crisis hotline? In this episode of 'Days Like These', listeners are introduced to the dedicated volunteers behind Lifeline, one of Australia's most crucial support services. Dialing 13 11 14 connects individuals to a lifeline—literally and figuratively—offering a beacon of hope during their darkest hours. This episode takes you behind the scenes, revealing the compassionate individuals who provide an empathetic ear and vital support to those in need.
These volunteers share their personal experiences, highlighting the emotional highs and lows of answering calls from strangers in distress. They discuss the heavy responsibility of addressing topics like suicide, and how they strive to make these conversations more approachable. You’ll hear about the importance of duty of care and the protocols they follow to ensure everyone’s safety. But beyond procedures, it's the human connection that stands out.
These volunteers are a testament to the power of community support, reminding us that there’s always someone willing to listen. This episode is not just for those interested in volunteer work or suicide prevention; it’s for anyone who believes in the strength of human kindness and the importance of being there for one another. With a mix of heartfelt stories and practical insights, it’s a powerful reminder of the difference a single call can make.
Tune in to hear how these unsung heroes bring light into the lives of many, one conversation at a time.
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