Dr. Trevor Campbell, MD, CCFP

Healthscape

Dr. Trevor Campbell, MD, CCFP

  • Included Health, Dr. Ankoor Shah (VP of Clinical Excellence): How Included Health is Building Personalized All in One Care

Included Health, Dr. Ankoor Shah (VP of Clinical Excellence): How Included Health is Building Personalized All in One Care

Thursday 15th May 2025

Explore how Included Health is transforming personalized care through AI and value-based models with Dr. Ankoor Shah.
46 minutes
hopeful
informative
innovative
challenging
optimistic

About this podcast

Healthscape
Author:
Dr. Trevor Campbell, MD, CCFP
Overview:
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Holistic Health Innovations
Mindfulness & Technology in Health
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Reimagining Personalized Healthcare with AI

Episode Overview

  • Dr. Ankoor Shah shares his journey from pediatric practice to healthcare innovation.
  • Included Health's approach to personalized, all-in-one care.
  • Integration of AI to enhance patient experience.
  • Challenges of transforming healthcare systems.
  • Future prospects of tech-enabled healthcare.
"Healthcare is broken. Everyone knows that. How can I be a force not only to fix healthcare, improve health outcomes and reduce disparities."
In this insightful episode of Kellogg Healthscape, Dr. Ankoor Shah, Vice President of Clinical Excellence at Included Health, joins host Sonia Salunke to explore the transformative journey of personalized healthcare delivery. With a rich background spanning clinical practice, healthcare consulting, and digital health leadership, Dr. Shah discusses his commitment to improving health outcomes and reducing disparities. His early experiences in Arkansas highlighted the stark contrasts in healthcare access, fueling his passion to be a force for positive change. Dr.
Shah recounts his journey from being a community pediatrician to leading innovative healthcare strategies at Accenture and Included Health. He emphasizes the importance of building future healthcare systems that prioritize patient experience and value-based care. Included Health stands at the forefront of this transformation, developing integrated care models that blend virtual, in-person, and AI-driven support. A key focus of the discussion is the role of AI in healthcare. Dr.
Shah elaborates on how AI can remove friction in patient experiences, offering personalized assistance and improving overall health outcomes. He stresses the significance of ethical AI governance as Included Health continues to innovate in this space. The conversation further delves into the challenges of shifting from fee-for-service systems to models that incentivize long-term health outcomes. Dr. Shah advocates for reducing unnecessary healthcare utilization and managing population health to decrease total costs. Listeners are also treated to Dr.
Shah's recommendations for aspiring healthcare leaders, including books that provide insights into building new products and addressing cultural challenges in healthcare. The episode concludes with a hopeful outlook on the future of healthcare. Both Dr. Shah and Sonia express optimism that with dedicated efforts, the healthcare system can be reformed to better serve everyone. This engaging episode is a must-listen for anyone interested in the intersection of healthcare and technology.
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