Terri Vidals
Terri Vidals
Culture First, Compliance Second: Rethinking Drug Diversion Prevention
Culture First, Compliance Second: Rethinking Drug Diversion Prevention
Culture First, Compliance Second: Rethinking Drug Diversion Prevention
Wednesday 12th November 2025
Learn how trust and culture can prevent drug diversion more effectively than policies in this insightful episode with Shealee Mitchell.
37 minutes
Informative
Inspiring
Supportive
Hopeful
Engaging
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Terri Vidals
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Innovative Treatments & Recovery Paths
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Family Recovery from Addiction
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Get the buttons here!Building Trust: A New Approach to Drug Diversion Prevention
Episode Overview
- Building trust reduces the need for stringent policies.
- Face-to-face interactions are more effective than emails.
- Understanding each role eases tensions between departments.
- Involving HR and legal ensures comprehensive program support.
- Leadership backing is crucial for successful policy implementation.
"I wanted them to know who I was. I didn’t want to be an invisible face behind an email."
What if the secret to preventing drug diversion lies in building relationships rather than drafting more policies? This episode features Terri Vidals chatting with Shealee Mitchell, a seasoned diversion specialist. Shealee, who has worn many hats in healthcare, believes that fostering a culture of trust can make a significant difference in preventing drug diversion. With her diverse background as a pharmacy tech, nurse, and Chief Experience Officer, she brings a unique perspective to the table.
Shealee shares her approach of prioritising relationship-building over immediate compliance checks. Her first 60 days were dedicated to understanding the existing culture and making connections with the staff, which she argues leads to better cooperation and more effective policy implementation. The conversation highlights how face-to-face interactions often trump emails in building trust and accountability. The episode also delves into the dynamics between pharmacy and nursing staff, exploring the natural tensions and how understanding each other's roles can ease friction.
By involving human resources and legal teams, Shealee advocates for a holistic approach that ensures everyone is on the same page. This episode is a must-listen for anyone in healthcare dealing with drug diversion. It's not just about compliance; it's about creating a supportive environment where everyone feels safe to report issues and contribute to a culture of safety. Are you ready to rethink your approach to drug diversion prevention?