What Rxpert Solutions Actually Does – A Behind-the-Scenes Look at Our ServicesWhat Rxpert Solutions Actually Does – A Behind-the-Scenes Look at Our Services
Drug Diversion Insights with Terri Vidals
Terri Vidals shares the unique services of Rxpert Solutions in drug diversion prevention, focusing on practical solutions and compassionate accountability.
6:52•27 Aug 2025
Behind the Scenes: Rxpert Solutions' Approach to Drug Diversion
Episode Overview
- Rxpert Solutions offers four core services for drug diversion prevention.
- DMaaS centralises monitoring for more effective diversion detection.
- Interview training focuses on empathy and effective questioning.
- Program development aims for accountability without punitive measures.
- The team includes former diverters for unique insights.
“"The easiest way to identify diversion is to give someone permission to come forward and ask for help."”
Curious about how Rxpert Solutions tackles drug diversion? This episode offers a rare behind-the-scenes look at the unique services provided by Terri Vidals and her team. They specialise in four core areas: Drug Diversion Risk Assessments, Drug Diversion Monitoring as a Service (DMaaS), Interview Training & Performance, and Program Development. Terri explains how their approach is not just about identifying risks but doing so in a way that balances best practices with real-world practicality. Ever heard of DMaaS?
It's an innovative service where Rxpert Solutions centralises the monitoring of diversion surveillance software, allowing healthcare facilities to catch more cases than they typically would on their own. With three different service levels, clients can choose the level of support they need, freeing up their resources for other priorities. Interview training is another key service, aimed at either ruling out diversion or helping healthcare professionals realise when they need help for substance use disorders.
Terri's team focuses on empathy and effective questioning, ensuring that interviews lead to truthful outcomes. Finally, program development services offer comprehensive evaluations and improvements to existing diversion programs. The goal is to create a culture of accountability and compassion, avoiding punitive measures while encouraging healthcare professionals to come forward when they need help. With a multidisciplinary team that includes former diverters and addiction treatment facility operators, Rxpert Solutions brings a unique perspective to drug diversion prevention.
So, what makes their approach stand out? It's their commitment to practical solutions and compassionate accountability that really sets them apart. Interested in learning more? Dive into this episode to explore how Rxpert Solutions can make a difference in your facility's diversion program.
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