193: The Good Listening To Show with Chris Grimes - Episode 193193: The Good Listening To Show with Chris Grimes - Episode 193
UK Health Radio Podcast
Chris Dillon shares how nearly two decades in marketing led him to WhatsApp automation, blending customer experience, mindset and family life. The conversation uses vivid stories to show how small, deliberate actions can shape business success and everyday moments.
45:49•7 Nov 2026
From WhatsApp Wizardry to Mickey’s Boat Moments: Chris Dillon’s Founder Story
Episode Overview
- Accept that customers don’t care about your business as much as you do, and design their experience to be as easy and friction-free as possible.
- Focus on micro moments, like Disney’s tiny service touches, because small details can become the most memorable parts of an experience.
- Treat "right place right time" as something you prepare for rather than luck, by putting yourself in more right places and being ready when chances appear.
- Use simple, daily questions about gratitude, pride, learning and excitement to build emotional intelligence in yourself and your children.
- Study how people actually behave – desire paths, supermarket layouts, feedback buttons – and shape your communication and systems around real human habits.
“If you can make that person want to go and buy from you, then everybody else will.”
What drives someone to seek a life and business that actually work for them day to day? This episode of The Good Listening To Show centres on founder and "WhatsApp Wizard" Chris Dillon, and you'll get a mix of sharp business thinking, human behaviour, and family-fuelled motivation. The show’s style is playful and story-led: Chris Grimes uses imagery like a clearing, a tree and even Mickey Mouse’s cruise ship to tease out Chris Dillon’s founder story.
You’ll hear how a long-suffering QPR fan, football referee and Magaluf DJ turned nearly 20 years of marketing experience into a speciality in WhatsApp automation and customer journeys. At the heart of the conversation is a blunt truth Chris shares with business owners: "No one gives a **** about your business." He explains that customers care far less than you do, so your job is to make things incredibly easy for them.
Using examples from Disney’s tiny service touches to airport toilet feedback buttons, he shows how small, thoughtful steps can transform the way people feel about a brand. This episode especially suits small business owners, solopreneurs and creatives who want practical ideas rather than vague theory. Chris talks about engineering "right place, right time" moments, reframing failure, and building emotional intelligence at home with his kids using seven nightly questions about gratitude, pride and learning.
There’s no fluff here; just behaviour-based thinking that can be applied to sales conversations, automation flows, or everyday family life. If you’re curious how WhatsApp, mindset, and micro-experiences can help you create more of your own "Mickey’s boat" moments for clients and loved ones, this is one to queue up next.
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